Shipping policy

Shipping Policy

Processing time

Orders are processed within 1–3 business days. You'll receive a confirmation email as soon as your order is placed, and a second email with tracking once it ships.

Shipping rates

Shipping is calculated at checkout based on your delivery address and the items in your order. You'll see the exact cost before you pay — nothing is added afterward.

Delivery estimates

Most domestic orders arrive within 5–10 business days of shipping. Together with processing, plan on roughly one to two weeks from order to doorstep. Where faster options are available for your address, they'll appear at checkout.

Orders with more than one item

Kinevive curates products from a small group of specialist partners, and each item ships directly from the partner who makes it. If your order includes items from more than one, they'll arrive in separate packages — sometimes on different days. Each package has its own tracking number.

Tracking

Please allow 24–48 hours after shipping for tracking information to update. If it hasn't moved after 7 business days, email us.

International orders

We ship internationally. Rates are calculated at checkout and delivery times vary by destination and customs processing. Any duties or import taxes are the responsibility of the recipient.

Address changes

Please double-check your shipping address at checkout. If you need to correct it, email contact@kinevive.com as soon as possible — we can usually update it before the order ships, but not after.

Delayed, lost or damaged

If your tracking hasn't updated in 7 business days, your package is marked delivered but isn't there, or it arrives damaged, email contact@kinevive.com and we'll make it right.