Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, contact us at contact@kinevive.com with your order number. Returns sent back without requesting one first can't be accepted.
Return shipping is paid by the customer. The one exception: if an item arrives damaged, faulty, or isn't what you ordered, we cover the return and send you a prepaid label — just include a photo with your email.
You can always reach us with any return question at contact@kinevive.com.
Supplements — 30-Day Satisfaction Guarantee
We think you should be able to try a supplement without taking a risk on it. If you're not happy with a supplement you bought from us, contact us within 30 days of delivery and we'll refund it in full — even if the bottle is open.
- Keep the bottle. You don't need to send an opened supplement back to us. Just let us know and we'll process the refund.
- Applies to your first bottle of any given supplement, one per customer.
- Unopened supplements can be returned within 30 days under the standard return process above.
This is a guarantee about your satisfaction, not a claim about results. Dietary supplements are not intended to diagnose, treat, cure, or prevent any disease.
Shipping from Our Suppliers
Some of the products we carry ship directly from our suppliers rather than from our own facility. This means an order with several items may arrive in more than one package, each with its own tracking number. Our 30-day return policy applies to every product we sell, whoever ships it — if something isn't right, contact us at contact@kinevive.com and we'll sort it out.
Damages and issues
Please inspect your order on arrival and contact us immediately if an item is defective or damaged, or if you received the wrong item, so we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, including perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Dietary supplements are not covered by this exclusion — they fall under our Supplement Satisfaction Guarantee above.
Pillows and sleep products (including cervical pillows, orthopedic pillows, knee spacer pillows, and eye pillows) are non-returnable for hygiene reasons and cannot be accepted for return or exchange once opened.
We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions about a specific item.
Unfortunately, we cannot accept returns on gift cards.
Exchanges
The fastest way to get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
Refunds
We will notify you once we've received and inspected your return and let you know whether the refund was approved. If approved, you'll be automatically refunded to your original payment method within 10 business days. Please remember it can take additional time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at contact@kinevive.com.